Customer Service for Viaplay – Dutch speakerAs a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.What you'll doRegistration and Sign in: Guide user's through account setup and login issues; Streaming: Troubleshoot streaming quality, buffering or content playback problems; App & Device support: Provide assistance on compatibility, installation and device settings; Account and Payment: Help users manage subscriptions, update payment methods and resolve billing issues; Pause and Cancellation: Assist with subscription pauses or cancellations; Feedback: Collect and communicate user feedback for platform improvements.What you'll needFluency in English (B2 level mandatory); High school diploma required; Excellent communication and interpersonal skills and team spirit; Able to handle confidential and/or highly sensitive information; Interest in Movies, Series, and Sports; Experience in Customer Service (preferred).Teleperformance PortugalTP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!With more than 12,000 employees from 111 nationalities, TP Portugal provides services in 35 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.TP Portugal continues to grow.
Join our team and find your place at TP!Apply nowBecome a member of a worldwide teamPlease read and acknowledge our Privacy Policy, defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal.#J-18808-Ljbffr