Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit a Senior Business Travel Consultant to join their team in Portugal.
Position: Senior Business Travel Consultant
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Provide high-quality support to customers through various channels, including chat, calls, and emails.
* Keep up-to-date with relevant information on service providers, destinations, and systems.
* Assess customer needs, urgency, and preferences quickly and effectively.
* Handle bookings for accommodations, transportation, and travel services accurately.
* Assist customers with self-service options on the platform or app.
* Respond in a timely manner, adhering to service level agreements (SLAs).
* Ensure compliance with company and customer policies, maintaining global standards.
* Provide feedback to stakeholders on progress towards goals and key processes.
* Participate in team discussions regarding products, service providers, and industry trends.
* Stay informed about industry best practices and trends.
* Maintain regular attendance, complete required training, and meet performance expectations.
REQUIREMENTS:
* Native/fluent in English (C1), both oral and written.
* 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
* 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
* Additional language skills in French, German, Spanish, or Italian are an advantage.
* Experience in contact center or customer-facing roles.
* Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
* Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
* Strong multitasking abilities, quick problem-solving skills, and the ability to work independently to resolve issues.
* Empathetic, professional, with excellent verbal and written communication skills.
BENEFITS:
* Excellent remuneration package based on experience, skills, and performance.
* Be part of a dynamic and creative team with a positive and friendly atmosphere.
* Guidance and tools to reach your full potential.
* Generous medical plans, dental, and vision benefits with premiums.
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