Career Growth, Flexibility and Collaboration
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact.
The Company: Entrust relies on curious, dedicated and innovative individuals who anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Onfido, an Entrust company, is growing fast. We are entering new markets and verticals across Europe to meet the needs of our customers.
Job Description
Reporting to the Product Director of Document and Biometrics, you will be responsible for Product Management in our Biometrics team.
Main Responsibilities
There are two key focuses to this role:
* Understand & improve upon how our Biometrics product is performing.
* Ensure our product is ready to scale to new use cases.
The main priorities will be managing our data collection system, preparing existing products for new markets, monitoring our performance and trends.
Managing the Data Collection System
You will liaise with our manual analyst teams to:
* Provide feedback on QC accuracy and areas for improvement.
* Collaborate during cross-functional customer support escalations to identify trends and opportunities for product improvement.
* Evaluate labelling accuracy.
* Introduce/ change our sampling strategies and our QC tool.
Product Readiness, Scalability and Maintenance – Authentication
You will collaborate with stakeholders across Entrust to ensure we have product market fit for new use cases/markets.
* Ensure our Authentication product is ready for launch by managing go-to-market (GTM) requirements.
* Define ongoing product maintenance strategies for the Authentication solution, ensuring regular updates, bug fixes, and scalability enhancements are worked on.
* Collaborate with stakeholders across Entrust to ensure the product's pricing model is scalable and aligned with market demand.
* Provide feedback loops to the product and engineering teams based on post-launch performance for authentication, including customer feedback.
Monitoring The System, Analysing Trends & SLAs
You will monitor our fraud performance in QC, perform day-to-day analysis, and explore exploratory data analysis and QC to identify trends and patterns to be communicated with the fraud team.
* Build high-level dashboards based on the QC data we have available, e.g., a dashboard to monitor image quality.
* Work with data scientists to ensure we're tracking all of the required metrics to measure performance.
* Support SLA work and customer conversations.
Essential Qualifications
To be successful in this role, you will need:
* Analytical/Numerical skills, being good at making diagnoses and getting to the heart of trends from the data.
* Product/Programme Management experience.
* Experience working in a technical environment and working with technical requirements.
Preferred Qualifications
If you have:
* Experience with pricing SAAS products.
* Business Development: taking an existing product and selling into new market / new use cases.
* GTM.
* Product Strategy.
About Entrust
Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it's no wonder the world's most entrusted organizations trust us.
Our Commitment to Diversity and Inclusion
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.