Job Opportunity
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We are seeking a dynamic and charismatic Italian fluent team leader to lead our contact center/content review team. This role requires excellent communication skills in English, as you will be working with a global team.
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The successful candidate will be based in Lisbon, Portugal, and will work on a project with one of the world's leading social media platforms for a multinational company.
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Key Responsibilities:
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* Lead a team of contact center agents and content reviewers
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* Develop and implement strategies to improve team performance and customer satisfaction
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* Collaborate with cross-functional teams to achieve business objectives
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* Maintain high standards of quality and accuracy in content review
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* Foster a positive and inclusive team culture
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Requirements:
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* Fluent Italian language skills (mother tongue or near-native level)
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* Excellent English language skills (written and spoken)
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* Proven leadership experience in a contact center or similar environment
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* Strong analytical and problem-solving skills
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* Ability to work in a fast-paced environment and meet deadlines
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* Highly organized and self-motivated individual
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