Job Description
The service to be provided consists of 50% working with regulator stakeholders and ensuring template standards across contract implementation, as well as 50% working as Customer Project Manager / Communication Manager for our new migration project.
Key Focus On
1. Manage communication at the interface to international stakeholders e.g. from governance departments (Strategy, Taxes, Legal, etc.)
2. Ensure aligned, high-quality templates, support the design of regulatory standards in the field of tension between regulatory aspects and process digitization
3. Act as a subject matter expert & contact person for template content related questions for application users and further stakeholders
4. Manage & lead customer projects about new (or change) contract management use cases/templates independently in collaboration with our Application Support Professionals
5. Plan, align, implement (solution design & integration) & maintain customer demands
6. Collect, analyze, align, prioritize and bundle customer requirements
7. Understand, identify, and work within constraints
8. Contribute to the further development of application standards and portfolio management
9. Training planning and overall support of service management or rollouts
Qualifications
What do I bring with me:
1. University degree in Business Administration or Information Technology, or a related field (or foreign degree equivalent)
2. Several years (+5) of working experience in IT Service Management or IT consultancy
3. Professional experience in MS Office (Word, PowerPoint, etc.)
4. Excellent communication and presentation skills & a high level of proactiveness and ownership
5. Strong planning and organizational skills and excellent attention to detail
6. Experience in management of stakeholder interests
7. Familiarity or experience with Agile/ITIL methodology
8. Good communication and analytical skills; strong verbal and written communication skills in English are mandatory (German as a plus)
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