Job Title: French-Speaking Customer Service Representative (Onsite)Location: Braga, Portugal (remote)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Compensation & Benefits: Competitive salaryComprehensive health and life insurance from the first dayMeal allowanceTransport allowanceOpportunities for career advancement and growthCompany-provided equipment (Laptop, tools, and software) Work Location: Onsite in Braga, PortugalShift Details: Working hours: Monday to Sunday with rotating shifts (including nights)2 days off per week on a rotating scheduleShifts include morning, afternoon, and night rotations Language Requirements: French (Minimum C2 level required)English (Intermediate proficiency preferred) Job Summary:We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This role offers an exciting opportunity in the website technical solutions field, where you will assist customers with technical inquiries and deliver exceptional service in a fast-paced environment. If you are passionate about technology, problem-solving, and customer support, this could be the perfect role for you. In this position, you will help French-speaking customers resolve technical issues related to website services, troubleshoot problems, and provide guidance on website tool usage. Previous experience in customer service or technical support is beneficial but not required. We value individuals who are enthusiastic to learn, adaptable, and capable of thriving in a dynamic environment. You will be working onsite in Braga and assisting customers through various channels, including phone, email, and live chat. Your contribution will directly impact customer satisfaction and the company’s success. Primary Responsibilities: Deliver high-quality customer support to French-speaking clients, assisting with technical website issuesTroubleshoot and resolve technical problems related to website setup, configuration, and functionalityGuide customers step-by-step through technical processes to ensure they can effectively use website featuresAddress and resolve website-related issues, including errors or performance concernsLog all customer interactions in the CRM system for accurate tracking and follow-upEscalate complex problems to the relevant teams for resolutionMaintain confidentiality and comply with data protection standards when handling customer informationProvide feedback on recurring issues or suggestions for improving the customer experienceManage multiple customer queries effectively during high-demand periodsCollaborate with colleagues to share knowledge and improve service deliveryAssist customers with account settings, billing issues, website features, and general troubleshootingEnsure adherence to company guidelines and maintain service quality Skills & Qualifications: Fluency in French (C2 level or higher)Intermediate English proficiency (B2 or higher preferred)Customer service or technical support experience is a plus, but not mandatoryStrong communication skills, both written and verbal, with a customer-focused attitudeTechnical aptitude and willingness to learn and resolve website-related issuesAbility to work in a fast-paced environment, managing multiple tasks and inquiriesStrong problem-solving skills, with the ability to address issues quickly and efficientlyComfortable working nights and weekends as part of the rotating shift scheduleAbility to stay focused and effective when handling repetitive tasksExcellent attention to detail and ability to document customer interactions accuratelyEU ID required for employment in Portugal (or Residence Card for non-EU nationals) Additional Benefits: Comprehensive health and life insurance from day oneOpportunities for career growth with ongoing training and internal promotion prospectsDaily meal allowance for lunch and snacksMonthly transport allowanceAccess to professional certifications and career advancement programsCompany-provided equipment, including a laptop and necessary toolsA collaborative work environment where teamwork and support are key to success You said: paraphrase again ChatGPT said: ChatGPT Job Title: French-Speaking Customer Service Representative (Onsite)Location: Braga, Portugal (Onsite Only)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Salary & Benefits: Competitive salaryHealth and life insurance coverage from day oneMeal allowanceTransport allowanceOpportunities for career growth and professional developmentCompany-provided equipment (laptop, tools, and software) Work Location: Onsite in Braga, PortugalShift Information: Working hours: Monday to Sunday with rotating shifts (including night shifts)Two days off each week on a rotating basisShift types: Morning, afternoon, and night shifts Language Requirements: French (Minimum C2 proficiency)English (Intermediate proficiency preferred) Job Overview:We are hiring a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This is a great opportunity to work in the website technical solutions sector, assisting customers with technical support in a dynamic and fast-paced environment. If you have a passion for technology, problem-solving, and providing excellent customer service, this position is for you. In this role, you will assist French-speaking customers with a variety of technical issues related to website services. You will troubleshoot problems, guide customers on how to use website tools, and ensure they receive effective and timely support. While prior experience in customer service or technical support is helpful, it is not required. We value individuals who are eager to learn, adaptable, and able to work in a fast-moving environment. You will be based onsite in Braga and will interact with customers through phone, email, and live chat. Your efforts will contribute directly to customer satisfaction and the overall success of the company. Key Responsibilities: Provide top-notch customer service to French-speaking clients by addressing technical issues related to website servicesTroubleshoot and resolve problems with website setup, configuration, and functionalityHelp customers navigate through technical processes to ensure they can fully utilize website featuresSolve website issues, including errors or performance problems, and resolve them promptlyRecord all customer interactions in the CRM system for follow-up and tracking purposesEscalate complex issues to the appropriate teams to ensure timely resolutionMaintain confidentiality and follow data protection regulations when managing customer dataProvide feedback on recurring issues or improvements that could enhance the customer experienceManage multiple customer inquiries efficiently, especially during peak timesCollaborate with colleagues to improve the overall customer experience and share best practicesAssist with account settings, billing issues, website features, and general troubleshootingEnsure all service delivery follows company guidelines and maintains high quality Skills & Qualifications: Fluency in French (C2 level or higher)Intermediate English (B2 level or higher preferred)Previous experience in customer service or technical support is a plus but not necessaryStrong communication skills, both verbal and written, with a customer-centric approachTechnical aptitude and a willingness to learn and resolve website-related issuesAbility to manage multiple tasks and inquiries in a fast-paced environmentStrong problem-solving skills with the ability to handle issues promptly and efficientlyComfortable working rotating shifts, including nights and weekendsAble to maintain focus and efficiency in repetitive tasksAttention to detail and accuracy in documenting customer issuesEU ID required to work in Portugal (or Residence Card for non-EU nationals) Additional Benefits: Comprehensive health and life insurance from day oneOpportunities for career advancement with ongoing training and internal promotion optionsDaily meal allowance for lunch and snacksMonthly transport allowanceAccess to certifications and professional development programsCompany-provided equipment, including a laptop and necessary toolsA supportive, collaborative work environment where teamwork is essential for success