Client Delivery Manager - SAP Enterprise Cloud Services, Porto Salvo Client: SAP Location: Porto Salvo Job Category: Other EU work permit required: Yes Job Reference: b028b4101cbc Job Views: 4 Posted: 15.03.2025 Expiry Date: 29.04.2025 Job Description: We help the world run better At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The Client Delivery Manager (CDM) serves as the primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, particularly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, and S/4HANA Cloud extended Edition.
The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.
The CDM is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders, and help customers maximize the value of their partnership with SAP.
Key Responsibilities Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
Demonstrate accountability as the single orchestrator for End2End delivery.
Proactive account cost management and understanding customer business needs.
Understand the customer's business and the technical and contractual aspects of services being delivered.
Proactive management of operational security risk.
Create a culture of proactive problem management.
Collaborate with SAP Enterprise Cloud Services delivery units.
Education, Skills, and Competencies Required skills Bachelor's degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields.
Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
Understanding of SAP's cloud business and operation processes.
Excellent presentation and communication skills in Japanese and English.
High competency in multi-tasking and ability to manage multiple engagements in parallel.
Pro-active, problem-solving, and "customer first" mindset.
Strong engagement management and relationship building skills.
Preferred skills Certification on SAP Basis/Application, Project Management, or Hyper scalers (Azure/AWS/GCP) is beneficial.
Knowledge and certifications in standards and methodologies for SAP IT operations are beneficial.
Work Experience 6+ years' experience in SAP project management or SAP Operations.
6+ years' experience in a customer-facing role in the cloud or IT consulting business.
6+ years' experience in SAP Basis and/or infrastructure operation/development is preferred.
Why Join Us This is an exciting opportunity to join SAP's dynamic, international team and make a significant impact on the future of cloud services.
If you're passionate about driving customer success and thrive in a fast-paced environment, you will find immense satisfaction in this role.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included.
SAP is proud to be an equal opportunity workplace and is committed to the values of Equal Employment Opportunity.
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