Company Overview: We are the leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment services for small businesses. Founded 5 years ago, we've expanded to 31 countries, empowering entrepreneurs with our innovative smartphone-based payment solutions. Our transparent pricing and commitment to customer satisfaction have set us apart in the industry.
Location: Porto Office Park, Av. de Sidónio Pais 93, 4100-467 Porto
Languages Required: German (Native), English (B2)
Key Responsibilities:
* Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media channels.
* Address inquiries and troubleshoot issues related to our products and services.
* Collaborate closely with other departments, such as Sales and Marketing, to optimize customer satisfaction and operational efficiency.
Candidate Profile:
* Previous experience in a Contact Centre or Customer Service role preferred.
* Comfortable using technology (smartphones, tablets, computers).
* Fluent in German with excellent verbal and written communication skills in English.
* Patient, empathetic, and customer-focused.
* Strong problem-solving skills and a proactive approach to issue resolution.
* Organized and able to maintain composure in high-pressure situations.
Training Conditions:
* Duration: 30 calendar days
* Schedule: Monday to Friday, between 08:00 and 17:00
* Training Salary: Approximately 660 net (conditional on attendance and performance)
After Signing the Work Contract:
* Salary Conditions for the German Market:
o Base Salary (Gross): 1217 EUR/month x 14
o Language Adder (Gross): 100EUR/month x 12
o Skill Adder (Gross): 100EUR/month x 12
o Performance Bonus (Gross): Up to 120EUR/month x 12
o Attendance Bonus (Gross): 100 EUR/month x 12
o Meal Allowance: 6 EUR per working day (paid in meal card)
o Health Insurance coverage provided
Work Schedule:
* Monday to Sunday, between 08:00 and 19:00 (with potential for late shifts extended until 21:00 as per client agreement)
Additional Notes:
* Candidates should expect a dynamic work environment with opportunities for growth and development within a global company known for its innovative solutions and customer-centric approach.