Customer Support for Supercell – German speakerAre you looking for your next career path as a Customer Support for Supercell?
Join our team!In this role, you will be responsible for players' issues until a resolution has been identified.Become our clients' ambassador and be the first point of contact for the Supercell players' community.We need those who want to play their part and drive value.
Those who want to live their dreams and embrace a world of opportunities.What you'll doAs a Customer Support for Supercell, you will be the first point of contact for the Supercell players' community; Responsible forhandling gamer's questions until a resolution is found; Provide awesomegame support to all players in the Supercell community, using Helpshift (mobile CRM) and other support tools; Engage directlywith the players in offline conversations, in-app chat and voice; Provide feedback to the Supercell team in Helsinki.What you'll needNative level of written and verbal communication skills in German and good understanding of English (B1 Level); Player and support oriented attitude, with a knack for helping others; Team player with strong problem solving and conflict management skills; Good reasoning and analytical skills; Friendly proactive attitude and great communicator in challenging situations; Good multi-tasking and typing skills (60 WPM+); Passion for video games and mobile applications; Good understanding of Microsoft Windows and Microsoft Office or equivalents; Ability to think out of the box to amaze players and teammates; Experience in telephone customer service / call center environment (preferred).Apply nowBecome a member of a worldwide teamUpload CVPlease read and acknowledge our Privacy Policy, defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal.#J-18808-Ljbffr