Italian Customer Service Specialist
We are seeking a dedicated Italian-Speaking Customer Success Representative with at least 1 year of experience in a similar role.
About the Job
On behalf of our client, you will work for a project related to a globally recognizable Swedish music streaming platform. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to provide exceptional customer support.
Key Responsibilities:
* Offer first-level support to advertisers using our ad platform through Voice, Email, and Chat.
* Manage and resolve customer queries promptly, ensuring a positive client experience.
* Utilize critical thinking to create tailored responses and use templates when appropriate.
* Identify potential sales opportunities and either pass them to the sales team or assist directly.
* Share detailed product knowledge with advertisers.
* Log issues and escalate technical queries to internal support teams.
* Handle ad hoc support tasks as needed.
* Set up invoicing for eligible advertisers and process necessary documentation.
* Detect and mitigate fraudulent activity.
* Assist with billing inquiries and process refunds as needed.
Requirements:
* Excellent written and verbal communication skills in Italian (native level) and English (B2 or higher).
* EU member state passport or a valid residence permit.
* Experience with Salesforce case management is a plus.
* Strong problem-solving abilities and adaptability.
* Interest in advertising and marketing.
* Ability to work both independently and as part of a team.
Working Hours:
40 hours per week, Monday to Friday, 09:00 am to 06:00 pm, with a rotational shift pattern and a lunch break. Onsite at the client's office in Porto.
Relocation and Housing Assistance:
This opportunity is also open to candidates located abroad. Relocation and housing help will be provided to those moving from a distance over 100 km away from Porto.
What We Offer:
* Initial paid training period to prepare you for your job.
* Attractive salary and benefits (including private health insurance and meal allowance).
* Collaborative and inclusive team culture.
* Extensive training and continuous education programs.