IT Onsite Engineer
We are looking for a talented and accomplished Onsite Engineer.
Responsibilities:
* Effectively manage the Ticket Queue for the respective Country.
* Manage and oversee all IT compliance at site, including Anti-Virus, MS Patching, all software patching, and any official compliance the site(s) adhere to e.g. SOX, ISO, PCI certifications.
* Be the "Eyes and Ears" for IT locally and remotely, managing all IT issues onsite accordingly.
* Support and provide "backup" to other onsite engineers in EMEA when required to deliver projects and new business implementations.
* Assist IT Leadership and Regional IT Service Delivery with any bespoke projects such as Asset management and Global standardization/remediation tasks.
* Full responsibility for the operational maintenance of systems and services across the local Site IT environment, providing day-to-day operational and technical support.
* Ensure formal procedures are followed, SLA's met, and high levels of internal/external customer service are maintained with timely and appropriate communication.
* Identify incident trends and methods of improvement and ensure availability, performance, and integrity of technology, producing appropriate support.
* Adhere to Corporate and IT policy and ensure changes/incident resolutions are in line with policy requirements.
* Proactively manage and be responsible for all personal Health and Safety issues for the team, ensuring a safe working environment for all agents.
* Provide some out-of-hours support to react to major incidents or planned works out of normal working hours, thriving in a fast-paced environment undergoing rapid technological and business change.
Requirements:
* English and Portuguese advanced level.
* Very strong verbal and written communication skills in native and English language (Mandatory).
* Experience of working in a highly standardized process environment across diverse geographies & languages.
* Proven IT skills within a desktop support (2nd level role) is very advantageous.
* Laptop and PC general support experience (Essential).
* Windows - Active Directory administration (Essential).
* Windows 10 operating system (Essential).
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to Lisbon, Portugal (work on site).
Knowledge/Abilities:
* This role will suit someone who has extensive technical support experience.
* Administrative work is also required to ensure process documentation and asset management requirements are met.
* Experience of migrating/maintaining IT operations in a compliant & auditable state.
Education and Experience:
* High school diploma, vocational school certification, or college degree (completed or in progress).
* BASIC IT CERTIFICATIONS (e.g., CompTIA A+) ARE BENEFICIAL.
* At least 2 years' experience as a call center agent (technical) and or 1 years' experience as a similar desktop support engineer.
Benefits:
* Competitive wages.
* Paid professional training.
* Employee discounts.
* Fun and engaging company-wide initiatives.
* Job stability.
* Life-long skills and experience.
* Excellent work culture.