Role Overview We are looking for a Senior UX Designer to join our Product Team and own the end-to-end user experience of Wecheer's platform. This is a strategic and hands-on role where you will shape the UX strategy, design scalable solutions, and build intuitive, self-service experiences that accelerate user adoption.
As part of a fast-growing team, you'll collaborate with Product, Engineering, Marketing and Growth to create a best-in-class SaaS experience that reduces friction, enhances usability, and empowers users without relying on heavy customer support or customization.
This role is full-time, freelance contract, remote but based in Europe. The recruitment process includes 3 steps:
Cultural Fit Interview with Head of People
Technical Assessment
Final interview with Product Lead
ResponsibilitiesLead UX Strategy – Define and execute a UX strategy aligned with our transition to a self-service, product-led SaaS.Self-Service UX Design – Design intuitive onboarding, in-app guidance, and workflows that reduce reliance on human support.User Research & Data-Driven Insights – Conduct user research, usability testing, and other user experiments to inform the design decisionsOptimize & Maintain Wecheer Web & Mobile App – Continuously refine and update the existing web and mobile application UX/UI to enhance usability and engagement.Design System & Consistency – Build and maintain a scalable, reusable design system, ensure consistent Wecheer branding images cross-platformsCollaborate & Influence – Work closely with Product Managers, Engineers, Marketing and Growth teams to align UX solutions with product and business goals.Foster a UX Culture – Advocate for UX best practices, accessibility, and human-centered design across the organizationRequirements 5+ years of UX experience with a strong portfolio demonstrating user-centric, data-driven, and business-aligned design solutions.Expertise in both B2B & B2C UX, spanning enterprise SaaS platforms and consumer-facing applications.Strong user research & market awareness, with proficiency in various research methods, product analytics, and data-driven decision-making.Ability to create user personas and translate insights into wireframes, prototypes, and actionable design solutions.Curious about business and market trends, staying up to date with the latest in design and technology.Excellent collaboration and communication skills, fluent in both verbal and written English.Startup experience is a plus, particularly in fast-paced environments.Strategic yet hands-on, proactively driving continuous improvement and innovation within UX.
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