Customer Service & Technical Support for Social Media – Italian speaker
You will be part of a team, providing customer service and technical support for hardware products and services. You will be responsible for repairing some basic product issues using diagnostic tools. The services will be provided via email, online chat, telephone, and specified social-media platforms, in response to contacts from users including customers and partners.
Our Client
Our client is a Social Media brand.
What you'll do
* Identify, research, and review product issues to determine the best solution/troubleshooting;
* Repair basic product issues;
* Use diagnostic tools;
* Advise on workarounds and best practices;
* Contribute to increasing product insight and knowledge base content;
* Follow protocol and adhere to guidelines;
* Achieve and maintain fully satisfactory performance.
What you'll need
* Fluent written and verbal communication skills in Italian;
* Good written and verbal communication skills in English (minimum B2);
* Customer-oriented with strong decision-making skills;
* Excellent communication and argumentation skills;
* Ability to solve technical issues creatively;
* Ability to build and maintain positive relationships with customers;
* Basic knowledge of Windows and MS Office.
Benefits
* Opportunity to work in a dynamic leading multinational company;
* Possibility of cooperation with leaders in various industries;
* Stable work and career progression;
* Investment in training and personal development;
* Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
* Health Insurance from day one;
* Possibility to live in company apartments;
* Annually complementary return flight to your home country (within Europe);
* Free Portuguese language courses, sports activities, and organized events.
About Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by the Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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