Operations Customer Expert for Nespresso – Dutch/ Flemish speakerAs an Operations Customer Expert at Nespresso, you will act as a brand ambassador with the goal of elevating the customer experience, transforming every contact into an opportunity to create engagement with the brand, trust, and loyalty.What you'll doServe customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding, and responding promptly to their specific needs and expectations.Achieve high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation.Use all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue.Be the ambassador with specialized knowledge of Nespresso products, sustainability services, and commitments, continuously learning and taking advantage of new knowledge and skills in your work.Create sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.What you'll needFluent level of written and verbal communication skills in Dutch/Flemish.High school diploma or GED.Customer service and sales expertise in B2C and/or B2B (preferred).Experience in multi-tasking and fast-paced environments utilizing multiple digital tools and software (preferred).Work location: Lisbon.BenefitsFull relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments).One flight per year to your home country (within Europe).Health insurance from day one in the company.Ongoing certification and training opportunities.Refer a Friend Program with attractive incentives.Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.About Teleperformance PortugalTP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!With more than 12,000 employees from 111 nationalities, TP Portugal provides services in 35 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.TP Portugal continues to grow.
Join our team and find your place at TP!Apply nowBecome a member of a worldwide team.#J-18808-Ljbffr