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About DSR Corporation DSR Corporation has been the ideal end-to-end solution provider for hundreds of companies, from startups to the Fortune 500, since 1998.
DSR has blossomed into 11 technical divisions, with highly-skilled, technologically-agnostic engineering resources and services in full-stack web, embedded, mobile, wireless, big data / analytics, scalable databases, system software, digital media, SSI / blockchain, and AI / computer vision.
Our fully-managed teams and deep technical expertise enable us to provide world-class custom software solutions of any scale and complexity.
This approach has allowed us to serve industry leaders like Netflix, Nordic Semiconductor, Seagate, Legrand, EDF, Amazon, Sysgo, and many others.
The company has offices located around the world including Denver, Porto, Voronezh, Yokohama-city, and Tashkent.
Join our multinational team of seasoned software engineers!
We're passionate about tackling complex tasks and sharing our unique software development expertise, accumulated over 25 years.
With well-established workflows and transparent career paths, we're geared to boost your professional growth, regardless of your current experience level.
We are currently looking for a Support Engineer to join our team.
You will be part of a development group working on our product for massive media migration from legacy archive storage systems to a NAS or to a cloud.
Companies that use the product are globally known broadcasters and TV-channels, with enormous amounts of media stored in their archives.
The product is designed to run for weeks and months, and even years (because migrations are huge).
Support Engineer will help deploying new migrations, periodically check the health status of running migrations, and process support requests from customers.
Responsibilities: Provide support and assistance.
Compose emails, follow-ups.
Participate in meetings with customers.Document support problems, resolutions, important decisions and updates.
Keep documentation and FAQs consistent and up to date.Collaborate with the development team for issues resolution.
Provide detailed descriptions of problems.Deploy/launch the product on customers' sites and install needed libraries for maintenance and support.Regularly monitor the status of the product on customers' sites.Required Skills: 2+ years of professional, relevant experience.Spoken English -- intermediate level or higher.
Able to communicate in voice/chat with customer teams.Comfortable with Linux CLI (in particular: less, grep, awk, sed, jq, and console-based text editors like vim).Basic SQL knowledge, ability to write queries with joins in PostgreSQL.
Documentation skills (all the customers-related context should be documented properly and well-structured).Will be a Plus : Bachelor degree or higher in Computer Science, Mathematics, or related field.Experience with Docker, Docker Compose.User experience with S3 storage (basic understanding).Basic programming skills.What We Offer: Competitive salary and great benefits.Accelerated career growth.Flexible schedule and remote-friendly policy.
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