**German Native Speaker | Customer Support (Porto)**
The global team spans different continents, cultures, and disciplines, celebrating unique perspectives and talents while fostering a dynamic work environment where new ideas thrive.
We are seeking someone who thrives on communication, enjoys solving problems, and loves working with a diverse range of customers.
Key Responsibilities:
* Provide expert support to customers addressing technical and accounting queries via phone, email, and chat.
* Tackle inquiries and resolve issues efficiently through a ticketing system and support chat.
* Craft personalized offers for prospective customers, tailoring solutions to meet their exact needs.
* Showcase software solutions with engaging online demonstrations, highlighting how they can solve customer challenges.
* Collaborate with a passionate team to provide a world-class customer experience at every touchpoint.
Requirements:
* Native German and fluent English (bonus points for additional languages).
* A good understanding of Windows (desirable, not mandatory).
* Previous experience in a customer-focused role is a plus.
* A go-getter attitude with a passion for learning and growing.
* A natural multitasker who's flexible and thrives under pressure.
* A team player who also values independent work.
* Strong communication skills and a genuine love for helping people.
Why Work with Us:
* Competitive salary with bonus opportunities and regular salary reviews.
* Access to exclusive Corporate Benefits platform—discounts, perks, and more.
* Fun, quarterly team events and company-wide celebrations.
* Casual, inclusive culture with no dress code, an open-door policy.
* Permanent contract with a 6-month probation period.
* Enjoy 25 days of paid vacation to recharge and refresh.
* Flexible working hours (7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM)—work from home three days a week.
* Work-from-Abroad Program: After 6 months, work from anywhere in the world for up to 40 days.
* All-expenses-paid training in Germany during your first week, setting you up for success from day one.