What you’ll do
As a member of the CVM team, you will be responsible for defining and implementing strategies and campaigns to enhance Customer loyalty and retention for Vodafone's mobile Customers. You will:
* Have ownership and play a crucial role in providing senior management with powerful insights to support and challenge decisions
* Have an end-to-end vision of the strategy, engaging and influencing various areas such as marketing, digital, analytics, retail, and others
* Analyze Customer data and market trends to identify business opportunities
* Define and implement offers and strategies for mobile customers
* Manage Customer life cycle campaigns (telesales, SMS, push notifications, email, etc.)
* Work closely with channels to monitor results, implement solutions, and lead continuous performance improvement (retail, digital and customer care)
* Promote product and process optimization
* Conceptualize A/B testing
* Ensure offer consistency in the customer journey through various channels and throughout the Customer life cycle
* Influence and lead cross-functional teams to drive customer loyalty and retention
Who you are
* Degree in Economics, Management, Marketing, or related field
* 2 years of professional experience in similar roles (ideally in the telecommunications market)
* Problem-solving and analytical skills
* Good communication and presentation skills; ease in interpersonal relations and team spirit
* Proactive, capable of planning and leading end-to-end projects (data interpretation, scenario presentation, solution implementation)
* Proficient in Microsoft Office tools (Excel and PowerPoint)
* Knowledge of QlikSense, Power BI, and Tableau
* Proficiency in English and Portuguese required
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination.
Together we can.
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