In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.
We are looking for an Application Production Support to work in this project in Lisbon.
Requirements:
* 5+ years of experience in a similar position;
* Previous experience with ITIL, troubleshooting incidents, Linux Red Hat, Jenkins, and Oracle Exadata;
* Experience with CFT, Autosys, Dynatrace, Cloud and ETL tools, such as: IBM Data Stage;
Main Activities:
* Monitoring the application status;
* Monitoring the infrastructure server resources;
* Replying and taking in charge the incoming phone calls or ITSM support/incident tickets;
* Tracking all the incoming requests on the ticketing system;
* Updating the progress of the execution of all tasks in the ticketing tools;
* Assessing the priority of the incoming requests involving the key people who might be helpful define it;
* Performing the analysis, planning all technical tasks required and executing them;
* Defining tactical solutions to resume processes as quick as possible;
* Contributing to find out the incident root cause;
* Engaging the proper escalation path for all situations;
* Adopting the global and departmental guidelines, IT best practices and IT Security recommendations;
* Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities;
* Acting as the first point of contact for all tasks/enquiry related to production;
* Managing the communication with internal end-users and external clients for the topics in-scope.
We offer:
* Health insurance;
* A personalized training plan, with a budget to spend on the training and technical books you find necessary;
* Constant feedback so you can grow professionally;
* Remote onboarding process;
* Team events every semester so you can live new adventures;
* Culture of proximity and transparency. Your ideas and needs are heard and valued by us!
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