Job DescriptionTasks: Customers' portfolio debt management:Overdue & entity DSO follow up: internal & external possible disputes. It will require interaction with key customer contacts or internal business or support teams. Being proactive and able to influence and be heard. If any issue arises, raise the point in time to resolve any potential dispute.Ensure payment terms and prompt payment discounts are compliant. Follow up on customers' payment profile.Coordinate with Front Office & Customer Support teams regarding any claims.Coordinate with the credit risk department if any overdue so default should be reported or if there is a concern. Also, if credit blockage applies or risk filter is operative.Utilize My DSO manager to follow up on customers' portfolio with debt status, actions, and programming next actions to avoid overdue, ensuring 100% debt qualification.Report EoM aging of the considered entity.Be the Portugal debt business partner for FO, promoting cash culture across the different teams.Support, prepare, and present to the Portugal Credit Committee on a monthly basis.Coordinate and supervise different departments regarding customers and credit KPIs linked to: competency centers, treasury, and accounting to ensure correct allocation of cash in, statements update, entity reporting, and bank guarantees delivery if any.Follow up on customers' bad debt.Challenge the current recovery process and propose improvements along with collection and dispute resolution in the different business units.SAP/Oracle management: extract aging, review credit filters if any customer is blocked, coordinating with the credit risk team.Soft Skills: Customer orientation - highProblem Solving - highCollaboration is keyCommunication - highActive listeningResource managementAccountabilityCritical thinkingTechnical Skills: Portuguese and English compulsory; Spanish is desired.Conflict managementDebt ManagementDebt analysis – account reconciliation.Data entry accuracyNegotiation skills.Knowledge of collection processes: identifying debt, confirming payment status, confirming incidents, solving internally and externally, negotiating, payment promises, payment plans, reporting defaults if not collected.Knowledge of Credit KPIs: DSO, Overdue, Opportunity cost.Understanding of desired credit risk mitigation actions (how to negotiate, basics of risk insurance management).IT/ERP expertise:Oracle knowledge is desired.SAP knowledge is essential; Sales Admin modules must be known.Knowledge of MyDSO tool is a plus.Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue +13% organic growth 150,000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations.
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