.Direct message the job poster from Batch LogisticsSenior Operations Manager @ Batch LogisticsWho we areBatch is redefining the way people get their orders through an unparalleled digital experience, from the moment you click buy to the moment you open the box at home.For users, we offer the best experience in the market through simple and easy to interact communication through Whatsapp.
Our users highly recommend the batch experience with 4.8/5 satisfaction.For retailers, we offer a simple and intuitive platform to manage orders, check stock and delight customers.
It integrates the most popular eCommerce platforms so they don't need to lift a finger.
This way, they can focus on growing the business while their customers get a top-notch experience.We believe in delivering expectations, one batch at a time.There is an outstanding group of people involved in our mission to revolutionise last mile logistics and deliver our current Y/Y growth of 400%.We are backed by one of the largest Private Equity offices in Portugal as well as multiple unicorn founders as Business Angels.
They not only support our growth but also connect us to the market and unlock key partnerships.Our team is composed of creative thinkers and ambitious doers from Uniplaces, Unilever, Worten, Accenture, Google, NOS, Outdare, Lime and many other places.
This collective knowledge makes the Batch DNA very special to us.If this sounds a lot like who you are, see below about who we're looking for.Why we need a Customer Support Associate at BatchMore than orders we are committed to delivering a memorable last mile experience to our customers.
As a Customer Support Associate, you'll be the voice of Batch, supporting our retailers and their customers, and ensuring they have the best experience possible.
You'll also play a critical role in coordinating daily problems within the team.What you will doThe Operations team's role is responsible to manage from A to Z the retailers, warehouses and couriers' operations to provide an outstanding experience to all stakeholders involved.A typical day in this role will look like this:Provide outstanding support to our customers via email, chat, phone, etc.
This entails addressing questions from retailers, their customers and resolving daily operational issues, and converting Batch clients into fans.Ensures orders are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.Coordinate with our delivery partners the best solution for potential incidents.Ensure that the incidents are properly solved and closed.Coordinate with the rest of the team to ensure our customers have the most adequate answer to their inquiries.Assist with general administrative tasks as needed.Who we're looking forYou are proficient in Portuguese.You are a great communicator, who can explain hard things in a simple way and connect what users are asking for with answers to their true issues