About Us
ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care.
We foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership.
Job Description
Customer Service Agent
We're seeking experienced customer service agents to join our priority customer team, a dedicated team responsible for proactively managing our biggest business customers.
The successful candidate will excel in communication, building lasting customer relationships through transparent and engaging interactions. A commitment to exceeding customer expectations is essential.
Requirements
1. A minimum of 5 years' customer services experience.
2. A minimum of 1 year's customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.
3. A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
4. Excellent communication skills, both written and verbal.
5. Critical thinking and problem solving skills.
6. A minimum typing speed of 40 wpm.
7. Good levels of diplomacy when dealing with customer queries and complaints.
8. Fluent English, both written and verbal.
Working Details
1. 8:30am to 5pm Mon-Fri (GMT).
2. 20 days holiday per year + your birthday off.
3. You work as a contractor and are responsible for your own tax.
4. You need a minimum 20 MB broadband line, and your own PC/Laptop and headset.