Global Consumer Lab Practice Area Consultant
Job ID: 94531
Areas of Work: Management Consulting
Employment Type: Permanent Full-Time
Location(s): Lisbon
Description & RequirementsWHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor's Best Places to Work list and have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
WHO YOU'LL WORK WITH Most Practices are led by a Global Practice Leader (GPL) and three Regional Practice Leaders (RPLs), who are client-facing Partners with partial allocation to these servant-leader roles. The Global Consumer Lab is sponsored by both Consumer Products and Retail GPLs, and is led day-to-day by a dedicated Practice Director and Senior Manager, sometimes with the support of a rotational Practice Consultant(s) and Knowledge Specialist(s) from both Retail or/and CP.
Bain's Global Consumer Lab is Bain's centre for insight and foresight. Our role is to develop consumer-rich and compelling content for conversations with clients. As a centre of expertise, we support case teams by challenging assumptions, asking the right questions and utilizing the very best methodologies to evidence consumer behaviours. We elevate all output to ensure the insights translate into action.
WHERE YOU'LL FIT WITHIN THE TEAM The role will be at the intersection of the Consumer Products practice and Retail practice. These practices are two of Bain's fastest growing and most vibrant industry practice areas. This role also touches other consumer-facing/B2C practices at Bain (e.g., PEG CPR, Healthcare, Financial Services, Tech…) and both the Strategy, Customer and ESG practices.
WHAT YOU'LL DO The Global Consumer Lab Practice Senior Manager will have the following key interactions:
Supervisor: Global Consumer Lab DirectorClose contact with leadershipExpert Partner, Co-founder of Consumer Lab and responsible for the interlock of AIS, CP, Retail and Consumer LabGlobal Practice EVP of Retail and Co-founder of Consumer LabGlobal Practice LeadersOther CP, Retail, PEG partners depending on the pipeline of IP/research and proposalsIP teams (client-facing consultants staffed temporarily on Practice IP/research)Knowledge Specialists across the 3 regionsBain Consumer Lab CoE BCN team in IndiaPrimary activities of the job are global in nature (EMEA, APAC, US) and can be categorized around the following streams (not exhaustive):
IP development/ Synthesis of research: Conduct consumer research, analyse data and work with Senior Manager to synthesize the findings.Thought-leadership workshops: Support and provide thought-leadership to partners, case teams and clients on Consumer insights and trends.Consumer pulse surveys: Writing, management, and execution of surveys in collaboration with 3rd party vendors and the BCN.External secondary research: Conduct secondary data and literature review on the latest consumer trends to support or refute findings.Commercialization of Consumer Lab Proposal/CD and pitches: Develop POV on consumer trends and Consumer Lab approach.Conduct consumer closeness research on behalf of clients and in collaboration with case-teams.Consumer mindsets: Support in synthesizing and defining targetable consumer cohorts.Commercial tracking: Develop case summaries of case-work where Consumer Lab was involved.Operations Support in the development of key presentations and agenda of Leadership Team / Steering Committee meetings.Act as Consumer Lab "help desk" by answering questions or appropriately directing requests.Support the Senior Manager in day-to-day support operations.Synthesize input from trends providers into digestible weekly email to Consumer Lab affiliates.Craft the Insight of the Week to support Consumer Lab Director.Support ongoing marketing/internal "advertising" activities of Consumer Lab.Support the development of materials for internal communication and content sessions.Play active role in the marketing and branding of products and services of the Consumer Lab.Ongoing role of having "ears and eyes open" to identify new tools and data subscriptions.Team: contribute to an inspired and engaged Consumer Lab team Actively manage your personal workload to maintain a healthy balance and sustainable pace.Support the professional growth of your teammates by sharing knowledge and giving constructive feedback.Stay engaged and bring a positive, proactive attitude that contributes to a motivated team culture.Consistently bring a strong service mindset to your work.ABOUT YOU Current or recent Bain consulting experience at the Consultant level.MBA or master's degree with outstanding academic credentials preferred.Experience or strong interest in the Consumer Products Retail sectors.Passion and curiosity about consumers.Experience understanding consumers (via qual or quant) a benefit.Entrepreneurial spirit in identifying new ways to study consumers.Knowledge of, and practice experience with, the leading business and analytic tools used by Bain.Ability to structure and lead complex business research and analysis.Demonstrated problem solving and organizational skills.Strong analytical skills and the ability to parse insights from large amounts of data.Strong communication skills and ability to establish credibility with senior leaders.Ability to operate independently and manage competing priorities with minimal supervision.Experience and proficiency creating high quality presentations.Written and speaking ability in another commonly spoken EMEA language ideal but not required.
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