Job Description
1. App and related software customer support;
2. First contact that the customer;
3. Analyze requests and answer accordingly;
4. Provide solutions and step by step guides to help customer's with the app usage;
5. Advise regarding software and app updates;
6. When necessary, inform customer the best way to get help regarding issues out of our range;
7. Inform second level support when there are recurrent issues they are not aware of;
8. Point of contact between the customer and the technical team;
9. Assist dealerships and customer support when the issue is the App.
Qualifications
What distinguishes you:
- Norwegian (C1 level) or Swedish (C1 level) Mandatory
- Fluency in English
- Good communicative competencies, commitment and solutions oriented;
- Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, App customer support, is a plus).
Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Histórias de sucesso não acontecem por acaso...
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