Job DescriptionResponsible for day-to-day operational activities such as account creations, modifications, blocking, deletions, and reactivations in accordance with the company's data management work processes and procedures.
Execute requests from different stakeholders globally related to data cleansing initiatives and harmonization activities, provided the necessary documents and approvals are in place.
Strict implementation of Continental policies and procedures to achieve global data integrity and consistency.
Perform compliance checks on business requests to ensure quality and accuracy of results.
Responsible for the timely and proper escalation of incidents, issues, and concerns to the analyst or team lead.
Provide support in data preparation, such as the creation of simple loaders and validation to enable mass updates of requests.
Provide support for issues and escalations and assist other team members as required.
Support the Team Lead in performing assigned internal compliance activities or in supporting external audit engagements.
Support additional activities as may be assigned by the Team Lead.
Perform activities to deliver green results on agreed KPIs and SLAs.
Ensure action plans are in place for failed items or those with challenging results.
Gather feedback from stakeholders and suggest new KPIs and SLAs to measure, predict, and repeat the performance of each individual team member.
Work with the Team Lead to identify the root cause of issues, define action plans, and work on those plans to avoid similar issues in the future.
Process stakeholder requests with timeliness and quality.
Identify and propose standardization opportunities and process improvements which will benefit both parties.
Act as a backup for colleagues' processes and deliverables.
Participate in, and complete, training and skills development activities assigned for the year.
Be cross-trained in at least two data objects for business continuity purposes.
Participate in GBS Manila employee initiatives such as town halls, training and events, corporate social responsibility programs, and other activities that increase employee engagement of GBS employees.
Support the implementation of technology-related process improvement opportunities (e.g., new SAP version, SPP7 and BMC Helix ticketing tool, WinShuttle, etc.
).
Identify, present, and support the execution of process improvement ideas and additional activities assigned by the Team Lead.
Participate in center-wide initiatives (e.g., CBS culture, Bright Ideas) to achieve CBS goals as defined by the Team Lead.
Additional InformationHybrid work setupValues-based cultureHMO upon hireWork-life balanceReady to drive with Continental?
Take the first step and fill in the online application.
Qualifications• Graduate of any four-year course with a bachelor's degree in Finance, Engineering, IT, or any other related course.
• 0 - 2 years of work-related experience; fresh graduates with a strong willingness to learn are welcome to apply.
• Experience in maintaining data management is a plus but not required.
• Knowledgeable in MS Office applications (e.g., Excel, Word, PowerPoint).
• Basic knowledge of ERP systems, preferably SAP, is desired but not mandatory.
• Experience handling or participating in process improvement initiatives through internships.
• Self-starter who shows potential in delivering results.
• Good communication and organizational skills; can easily adapt to working with multinational and international team setups.
Company DescriptionContinental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015.
In the same year, it legally changed its name to Continental Global Business Services Manila Inc., reflecting its global presence as a full-fledged subsidiary of the ContiTech Division in Continental AG.
GBS Manila is composed of five main work streams, structured to centralize, standardize, and leverage technology with the support of the IT group, Continental Business Systems, and RPA Competence Center.
It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits, and talent acquisition; all built to meet its customers' needs.
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