Company Description
dxFeed provides financial market information and services to banks, brokers, investment firms, and other professional market participants. It is a subsidiary of Devexperts, a software development company that caters to stock exchanges, brokers, and investment firms.
dxFeed works with some of the biggest exchanges globally, thus allowing its customers to access real-time updates on over 3 million financial instruments. At present, approximately 6 million people are using their services.
Our distributed team at dxFeed is highly experienced in solving problems related to financial technology, with expertise in both software development and mathematics. They are responsible for processing and storing approximately 5-10 million events per second from 150+ exchanges and other sources of data around the world, which continues to grow. Currently our engineering and backend development teams follow the latest technical stack to maintain and upgrade our software, using stack like:
Engineering Stack
1. Bash, Python, AWS
2. Artifactory, Maven, Ansible, Gitlab, Stash
3. Jira, Confluence, Zendesk
4. Grafana, Matomo, Paligo, Zabbix, Prometheus
5. Twilio, PagerDuty, Slack, SendGrid
6. ElasticSearch, Docker, Swarm
Development Stack
7. Backend: Java 8/11, AWS SDK
8. Misc: Maven, Bitbucket + Git, Junit4 + AssertJ + Mockito
Job Description
We are looking for a Technical Support Engineer for the FinTech Area. You will be responsible for providing technical support for high-level financial technology systems and software (market-data delivery). The engineer will work with clients to troubleshoot and resolve technical issues, identify root causes, and develop solutions. Additionally, you will be responsible for assisting in the development and maintenance of system architecture and design as well as helping to implement and monitor systems.
Our Technical Support Team is composed of 3 levels according to tasks performed, competencies, and level of responsibility. Team members will be expected to interact not only with clients, but also other dxFeed teams such as developers, business analysts, tech writers, financial, legal, and sales departments. Additionally, team members will be required to communicate and solve problems with data providers in multiple categories.
Main Responsibilities
9. Assist and provide technical support to clients, as well as troubleshoot and resolve system issues
10. Respond to customer queries and complaints in a timely manner, providing to our clients technical advice and guidance.
11. Maintain an accurate record of customer interactions
12. Identify root causes of technical problems and develop solutions
13. Assist in the development of system architecture and design, documentation and procedures, as well as system-level test plans, new products and services
14. Implement and monitor systems performance and software
15. Work with other departments to ensure successful integration of systems
16. Provide training and support to users and teammates
17. Stay up to date with the latest technologies and trends in financial technology
18. Comply with all safety and security regulations
19. Adhere to all quality standards and procedures
What can you gain from working as our Technical Support Specialist?
20. Work with the nature of finances on the low level
21. Opportunity to obtain broad expertise in the financial sphere
22. Proprietary product and infrastructure
23. High-skilled team of professionals
24. Ability to influence the product and workflows
Qualifications
25. General interest in finances (trading, investments, etc)
26. High level of communication and soft-skills
27. Work experience with foreign clients
28. Console skills (ability to find/check the configuration of a component, knowledge of Linux / Unix basics: configuration in etc/, logs in log/, etc.)
29. Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.)
30. Can identify the problem and do not put up with it
31. Ability to work in an environment with frequently changing context (stress resistance)
As a Plus:
32. A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it
33. Experience with production platforms and systems
34. Continuous working experience in large companies
35. Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world
36. Basic knowledge/understanding of Java, Python
37. Basic knowledge of networking and infrastructure