.Social network you want to login/join with:col-narrow-leftClient:PuigLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:34363194e6Job Views:30Posted:23.01.2025Expiry Date:09.03.2025col-wideJob Description:Puig is a major player in the worldwide fashion and beauty industry.
We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.The OpportunityThe Niche Brands Client Advisor is a key brand ambassador towards the client.
He / she is a sales professional in the fragrance / beauty / luxury goods sector and assures his / her professionalism at the service of the corporate image and of the client's satisfaction and loyalty.
He / she contributes actively to the store sales and to achieving the set quantitative and qualitative objectives.What you ´ll get to do1.
SALES
- Is constantly up-to-date regarding market trends, knows and monitors competition.
- Manages sales and optimizes each step of the sales process:- Has perfectly adopted the Byredo client experience and selling ceremony.- Knows the customer's needs, both expressed and hidden and places the client at the center.- Presents and adds value to the product range.- Describes, recommends and contextualizes the product offer.- Checks customer requirements while the product is being tried and responds to any further requests.- Promotes cross selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience.- Ensures customer loyalty by collecting the customer's information through the appropriate tools.- Accompanies the customer to the cash counter, prepares the packaging and manages the payment.- Thanks the customer, accompanies the customer to the exit, says goodbye and replaces the item sold where applicable.
- Participates in regular store meetings and contributes to the retail action plan.2.
CUSTOMER MANAGEMENT AND CRM
- Capture customer data into the company's CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach.
- Knows how to create and consult the customer's profile, uses the CRM tool in order to connect with clients and build a long-term relationship.
- Manages his/her customers' portfolio through one-to-one clienteling activities, either proactively or following the company's push campaigns exclusively through the Byredo clienteling application.
- Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
- Deals with complaints, with the support of a manager, if necessary.
- Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product