Job Description
Powerdot started with the vision that charging your car should be as easy as charging your smartphone. For that to happen, chargers need to be available where people naturally spend their days.
Our mission? Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we’ve partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.
Who are we? We are Partner Obsessed, creating bespoke solutions to better serve our partners’ customers. We love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. We are all about growing, expanding our network, our partners’ businesses, and the professional development of our team, all while driving the EV ecosystem forward.
Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey.
Responsibilities:
* Resolve a high volume of customer contacts through various support channels including inbound, outbound calls, and emails
* Investigate case details to determine the root cause of issues and troubleshoot steps
* Monitor our network of chargers to identify issues
* Learn and master multiple applications and resources including contact management systems and knowledge bases
* Communicate quickly and effectively to internal and external stakeholders
* Triage and escalate urgent issues in order to drive them to resolution
* Complete thorough documentation and notation on customer contacts and trends
* Provide feedback to management teams regarding processes and trends
The Candidate we are looking for:
* Has previous experience in customer support, a proactive and independent entrepreneurial spirit, combined with strong problem-solving, decision-making, and leadership skills. Must be used to working in a fast-paced and ambitious environment
* Is fluent in both oral and written French, English, and Portuguese; Spanish is a plus
* Has empathy and a deep understanding of the user experience, with the ability to resolve customer support requests thoughtfully and creatively
* Has strong written and verbal communication skills, adapting easily to varied communication methods
* Has an interest and enthusiasm in the area of electric mobility; experiences in this or a related area are highly valued
* Is based in Lisbon or willing to relocate and is available to work rotating shifts
Get to know our benefits!
* Private health insurance
* Annual offsite - this year it was in Óbidos, don’t miss the next one!
* Recurrent team-building events in our local teams
At Powerdot, we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek a culture of diversity and inclusion where equal opportunities and mutual respect prevail, and where everyone has the opportunity to speak up, challenge the status quo, and make a difference.
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