Warranty Specialist – Focus Business RulesIn partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Warranty Specialist – Focus Business Rules position.About the CompanyThey are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector.
As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility.
Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement.
With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.
By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.About the RoleIn "Warranty Services", you will be responsible for handling highly sensitive data relating to individual customer warranty agreements and steering and implementation of automation projects for improving efficiencies and streamline processes, saving both time and resources for other critical tasks.
Shape solutions and applications for our worldwide warranty and service support processes, thus making a significant contribution to the digitization of our processes.
You also ensure a simple and efficient handling of our service processes towards our customers.
Within this responsible role you will manage master data, user access and set-up after-sales/warranty-related business rules in systems according to inputs from various headquarter departments, thereby making a significant contribution to the smooth operation of the technical warranty services.ResponsibilitiesMaintain after-sales/warranty-related business rules in systems (especially AS400) based on inputs from various headquarter departments (engineering, quality):Based on input about product components and damage codesBased on warranty conditions and thresholdsAlign closely with after-sales partners (e.g., workshops) for special cases that cannot be replicated in the systemsMonitor continuously and identify improvement needs regarding damage codes and early warning codesAlign all business rules and translate them effectively across all platformsQualificationsProven technical expertise in preferably commercial vehicles or alternatively automotive industry; especially technical documentation.
Preferably completed studies (university/university of applied sciences) with a technical orientation or a comparable qualification.
Basic understanding of ERP (esp.
AS400) systems and modern database systems, MS Office skills, especially in Excel.
Analytical and problem-solving skills.
Fluent in oral and written English to present complex issues and a basic understanding in German.
Independent, structured and cooperative way of working, interest in intercultural collaboration.
3-5 years of professional experience.Your BenefitsWorking in a dynamic environment with vibrant team spiritCareer opportunities within the companyHome office policy of 2 days / weekAdditional days off on Dec 24th and 31stBirthday offReferral BonusLife InsuranceHealth Insurance, extended to family members