3 days ago Be among the first 25 applicants
Join Our Team as a Service Desk Analyst! We are looking for a motivated Service Desk Analyst to integrate a project for one of our clients. If you are passionate about technology, innovation, and want to work in a dynamic and collaborative environment, this opportunity is for you!
Responsibilities: Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.Requirements: 2 to 3 years of experience in Service Desk roles.Technical skills in Windows Server and SQL.Fluent in Dutch and English.Nice to Have: Location: Lisbon
Work Model: Hybrid (60% remote; 40% in person)
Join an innovative team and help us deliver exceptional support services in the technology sector. Send your resume and join us on this exciting journey!
Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustries: Manufacturing
#J-18808-Ljbffr