Web Product Implementation Specialist (Italian Market) - Lisbon About the Role Were seeking a talented Implementation Specialist to join our team in Lisbon, supporting EMEA-based clients with high-profile technical implementations. This role combines technical expertise with client-facing responsibilities in a fast-paced, innovative environment. Key Responsibilities Communicate with advertisers and internal teams via multiple channels (phone, email, chat, video conferences)Perform and verify web-based product implementationsProvide guidance and training to customers on product usageDeliver exceptional service quality, exceeding client expectationsSupport critical program implementations Training Program 8-week comprehensive training program:5 weeks of product training3 weeks of practical training8 hours daily (start times between 08:30-09:30)Conducted in EnglishIncludes software training, product knowledge, and customer management skills Working Conditions Location: Lisbon (Expo area)Hours: 40-hour week (8-hour shifts + 1-hour lunch)Schedule: Monday to Friday, 08:00-22:00 (rotational shifts)Holidays: Portuguese public holidays (compensation days for holiday work)Vacation: Up to 20 days in first year, 22 days thereafter Compensation Package Base Salary: 1,039.33/monthChristmas Allowance: 86.61/monthHoliday Allowance: 86.61/monthMeal Allowance: 154.00/month (7/working day)Total Monthly Package: 1,366.55 Benefits Health Insurance (from day one)Accommodation support for qualifying candidates (100+ km from workplace)Fully furnished apartment option for first 14 monthsAll utilities included (water, gas, electricity, cable TV, internet)Excellent public transport connections Contract Details Initial 60-day training contract12-month contract upon successful completion1-month trial period Requirements Fluent in Italian and EnglishStrong technical aptitudeExcellent communication skillsCustomer service orientationAbility to work in shifts How to Apply Please submit your CV and cover letter highlighting your relevant experience in technical implementation and customer support.