Job Opportunity: Customer Service Representative German Speakers Position Overview We are looking for Customer Service Representatives fluent in German to join our team in Porto, Portugal. This is an on-site role requiring excellent communication and customer care skills to address inquiries, support account creation, mediate communication between stakeholders, and handle complaints effectively. Key Details Start Date: 16th April 2025Location: Porto, Portugal (On-Site)Work Schedule: Monday to Sunday: Rotative shifts between 06:00 AM and 09:00 PMDays Off: 2 rotative days per week Employment Type: Full-Time Job Responsibilities As a Customer Service Representative, you will: Handle customer inquiries across various channels (Phone, Chat, and Email).Assist with account creation, resolve technical issues, and address customer complaints.Facilitate effective communication between clients, partners, and stakeholders.Provide timely and professional resolutions, ensuring high levels of customer satisfaction.Follow company protocols and service standards to meet customer requirements effectively. Compensation & Benefits Salary: Monthly Salary: 1,100 (paid across 14 months). Additional Bonuses: Performance Bonus: 50 per monthWelcome Bonus: 3,000 (German market), valid for contracts signed before the end of May 2025 for full on-site participation in the B&M (Brick and Mortar) project. Training Process Duration: 4 weeks (on-site), full-time, 8 hours per day.Training Components:Integration and team buildingTools and software trainingProduct and service expertiseHands-on job training Training compensation is provided for attendance and successful completion; this amount is tax-exempt. Those who drop out of training prematurely will not receive compensation. Required Qualifications Language Skills: Native or fluent in German, with good English communication abilities.Customer-Centric Approach: Strong communication and interpersonal skills.Flexibility: Willingness to work rotating shifts and days off to meet business needs.Problem-Solving Skills: Ability to de-escalate customer concerns efficiently and professionally.Adaptability: Comfort working on-site in a fast-paced, diverse workplace. Why Join Us? This is a fantastic opportunity to be part of a global company in customer service. We offer: A competitive salary and benefits packageA chance to work in a multicultural environmentOpportunities for growth and professional development How to Apply If youre passionate about customer care and eager to join a talented team, apply today! We look forward to helping you succeed in this exciting role in Porto, Portugal.