Job Description
We are seeking a Technical Support Engineer to ensure exceptional service satisfaction for our customers.
Responsibilities:
* Work in a 5-day schedule
* Monitor financial systems using proprietary monitoring systems
* Register and resolve service requests, incidents, and problems
* Collaborate with DevOps engineers, developers, and QA engineers
* Communicate effectively with client and partner company representatives
* Exchange knowledge with colleagues
Requirements:
Must-Have Skills:
* Basic UNIX/Linux training
* Experience in Unix/Linux command line
* Basic knowledge of shell script languages (AWK, Perl, etc.)
* Strong analysis, investigation, and troubleshooting skills
* Good command of written and spoken English
Nice-to-Have Skills:
* Work experience in Linux environment
* Experience in customer service
* Understanding of ITIL/DevOps processes and routines
* Experience with SQL-like command language
* Experience with trading/exchange/risk management software usage
* Experience with Atlassian software (JIRA, Confluence, etc.)
* Bachelor's degree in Computer Science or a related field
Benefits:
* Hybrid work mode
* Flexible working hours
* Fully paid additional wellness days
* Medical insurance for employees and children
* Reimbursement of fitness/Urban Sports Club Membership
* Meal allowance (Coverflex Card)
* Flexpay system (Coverflex)
* Modern office with new equipment
* Parking spaces
* Free drinks and snacks
* Team-building activities
* Corporate parties
* Football Club
* Music Club
* Speakers' Club
* Free admission to corporate external events
* Possibility of joining conferences and professional fairs
* Personal branding development support
* English language courses
* Local language courses for foreign employees
* Unlimited access to self-learning platforms
* Certification opportunities
* Mentorship Program
* Parental bonus
* Pension plan (Coverflex)
* Referral bonus
* Blood donation paid leave