IT Infrastructure and Operations Manager
International Software Company (SaaS) seeks a seasoned IT professional to lead its infrastructure and operations teams.
Key Responsibilities:
* Develop and implement a strategy for both on-premise and Microsoft Azure cloud infrastructure, ensuring scalability, reliability, and cost efficiency while supporting company goals.
* Lead the IT Support team, establish a robust service management framework, and continuously improve help desk operations for high service availability and customer satisfaction.
* Drive the implementation of Modern Workplace tools and devices to enhance productivity, remote work capabilities, and user experience, managing end-user computing and software provisioning.
* Oversee the performance and optimization of Azure services, including configuration, monitoring, and maintenance. Manage the migration of legacy systems to Azure and evaluate new cloud services.
* Lead the IT Security Operations team, ensuring robust protection of infrastructure and data. Collaborate with cybersecurity teams on best practices, monitoring, and incident response.
Ideal Candidate:
* 10+ years of experience in IT infrastructure and operations management, with at least 5+ years of experience in cloud environments, especially Microsoft Azure.
* Strong experience in managing Modern Workplace solutions (Microsoft 365, Teams) and end-user computing environments.
* Proven track record of managing IT security operations, with experience in incident response, monitoring, and compliance.
* Deep knowledge of Microsoft Azure services, including IaaS, PaaS, security, and networking.
* Experience with ITIL processes and a strong understanding of IT service management best practices.
* Proven leadership experience in building and developing high-performing IT teams.
* Strong project management skills, with experience in leading large-scale infrastructure projects and cloud migrations.
Benefits:
* Career progression opportunities.