Job Title
German-speaking Customer Advisor for PVH in Chaves, Portugal
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About the Company
PVH is a leading American fashion group operating globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company has operations in over 40 countries with a workforce of 36,000.
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The Opportunity
Work as part of the elite PVH Support Team in Lisbon, enjoying an international environment and utilizing your native language for a leading company with numerous career advancement opportunities.
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Your Profile
* Provide telephone and written support to German-speaking customers while ensuring a courteous and helpful attitude.
* Be proficient in German and fluent in English (both written and spoken).
* Have outstanding communication skills.
* Be keen to learn.
* (Bonus) Possess experience in a telephone customer service or call center environment.
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Responsibilities
1. Address questions and concerns of German-speaking customers via phone, providing the best possible solutions.
2. Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
3. Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
4. Engage in cross-selling and upselling of products after addressing customer queries.
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Benefits
* Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* Competitive salary plus bonus.
* Private health insurance.
* Comprehensive relocation package for those relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
* Free Portuguese language courses.