Account Manager Job Description
We are seeking a highly skilled and experienced Account Manager to join our Client Service team based at our client's office in Jakarta, Indonesia.
Key Responsibilities:
* Support the Customer Service team by providing exceptional service to designated client accounts, ensuring Trident meets necessary KPI/RTP standards.
* Communicate effectively with clients through various channels, clarifying requirements while managing expectations regarding timelines.
* Utilize applicable working practices (SWP) to process pre-artwork build activities efficiently using Trident/client artwork management tools.
* Prepare and update tracking documents, notifying account leads of any concerns related to deliverables timing.
* Schedule production resources as directed and release completed products within agreed-upon timelines.
* Develop quotes and invoices for client billing purposes.
* Cultivate junior staff within designated client accounts, adhering to client requirements and standard working practices.
* Identify and address issues with relevant team members, promoting best practices and optimal results.
* Collaborate with the Management team to investigate process improvements, recommending enhancements where possible.
* Assist in introducing technology changes, testing systems, and communicating potential issues.
Requirements:
* Relevant experience in print and/or packaging knowledge.
* 2-3 years of experience in servicing client accounts.
* Proven project management skills for managing accounts end-to-end.
* Bahasa Malay language capability is required due to geographical constraints.
* Excellent written and spoken English communication skills.
* Work onsite at client's office in Jakarta.
Equal Opportunities Employer:
Trident is an equal opportunities employer and strictly prohibits discrimination against employees, applicants, or any other covered persons based on race, color, religion, national origin, sex, pregnancy, sexual orientation, marital status, gender identity, age, disability, genetic information, or veteran status.