-->
-->
Detalhe da Oferta:
We are recruiting a Partner Delivery Specialist - responsible for managing the delivery of cases in a specific region for high priority partners and distributors. You will be the point of contact between internal teams and partners, ensuring that cases are managed efficiently and that process improvements are implemented on an ongoing basis. The focus is on optimizing the customer, partner and stakeholder experience, using AI to implement innovative solutions.
Main responsibilities:
End-to-end management for dedicated partners and distributors, including case intake, prioritization, escalation and delivery.
Collaborating with regional leaders, partner teams and IBA teams to solve problems and optimize processes.
Use of control tower reports to monitor operations and ensure effective case resolution.
Active participation in the implementation of Cisco AI Assistant for Commerce, promoting partner self-sufficiency.
What we expect from you
- Proficiency in using AI to optimize internal processes.
- Strong communication skills and analytical skills to present data and reports.
- Experience with service delivery and process execution.
- Ability to work under pressure and with a high level of responsibility.
- Ability to manage escalations, even at executive level.
Requirements:
- Previous experience with case management and high-level customer interaction.
- In-depth knowledge of Cisco processes and policies.
- Excellent collaboration skills with cross-functional teams.
What we offer:
- An opportunity to grow within a global team.
- A dynamic environment focused on innovation.
- Direct contribution to the implementation of intelligent solutions with AI.
Clique aqui para se candidatar!