Your Responsibilities and Impact
We are looking for a skilled Customer Service Agent to join our team.
* Provide excellent customer service through phone, email, or social media.
* Answer questions and resolve issues related to products, orders, payment methods, and shipping.
* Handle calls from prospects and clients.
* Collaborate with other departments and redirect cases to relevant teams.
Skills and Qualifications
* Bilingual in German and English.
* Passion for fashion and trends.
* Understanding of the value of exceptional customer experience.
* Able to listen actively and communicate effectively.
* Energetic, innovative, and proactive individual.
* Familiarity with intercultural communication and expatriate lifestyle.
* Relocation to Lisbon for an international career and life experience.
* Valid Portuguese work permit required.
What We Offer
* Yearly or 6-month contract, renewable.
* Full-time or part-time options on rotating shifts.
* Salary conditions:
o Including free accommodation: €950-€1000 gross/month (based on experience).
o Excluding accommodation: €1300-€1400 gross/month (based on experience).
* Reimbursement of initial flight, airport pickup, and yearly two-way flight ticket.
* Support with paperwork, bank account, and language lessons.
* Free Portuguese lessons, cooking classes, sports activities, and social events.
* Career opportunities in different fields.
About Our Company
We are a multinational organization recognized as one of the best sales and customer service solutions providers worldwide. Our team includes talents from over 80 nationalities.
About Living in Lisbon
* Vibrant city view and rich cultural history.
* Pros of living in a European capital on a budget.
* Delicious Portuguese cuisine and cafe culture.
* Friendly people, good vibes, and urban lifestyle.
* Warm climate and sunny beach life.
* Large English-speaking local community and international environment.