Job Title: Order-to-Cash Supervisor
We are seeking an experienced and enthusiastic individual to guide our client's talented team of OTC professionals.
Key Responsibilities:
* Lead & Inspire: Manage a team of Finance Operations Specialists, providing coaching, training, and support to ensure top-notch performance.
* Be the Expert: Serve as the senior SME, offering guidance and insights to help the team thrive.
* Drive Performance: Oversee operational deliverables, ensuring adherence to turnaround times (TAT) and accuracy while managing inquiries according to agreed metrics.
* Innovate & Improve: Identify opportunities for process improvements and lead initiatives for transformation.
* Report & Analyze: Produce and manage daily and monthly SLA/KPI reports to track performance and business metrics.
* Client Liaison: Act as mediator for client concerns regarding team performance or service levels.
Requirements:
* Language Skills: Excellent command of both German and English (written and verbal).
* Experience: Background in Order Management, Master Data Management, Accounts Receivable, Billing, Accounting/Accounts Payable, or Logistics.
* Interpersonal Skills: Good communication, issue resolution, and collaboration skills.
* Leadership: Proven experience in team management and coordination.
About the Role:
This is a dynamic role that requires driving operational excellence while fostering a collaborative and high-performing environment. You will have the opportunity to make a real impact in the world of technology.
Benefits:
* Competitive salary along with performance-based bonuses.
* Ongoing training and career development opportunities.
* Hybrid work model with flexible working hours from Monday to Friday.
* Access to comprehensive health and wellness programs.