Sobre o nosso cliente
Our client is a multinational services company working in the continuous development of its Shared Service Centre.
Descrição
* Building, managing, and motivating a team of 12 - 14 direct reports.
* Supporting development and career progression of team members.
* Defining and monitoring clear performance targets.
* Ensuring SLAs are met or exceeded.
* Managing complex and escalated cases from team members.
* Overseeing workload management and distribution.
* Identifying and implementing tactical performance improvements.
* Supporting employee onboarding and training.
* Conducting regular performance reviews and administering employee rewards.
* Developing and documenting procedures and processes.
* Being a subject matter expert including participating in project work as required.
* Deputizing for the department manager as required.
Perfil ideal
* Degree in accounting or management.
* 3-5 years of experience in R2R function.
* 2+ years of experience in managing people.
* Strong command of verbal and written English.
* Accounting qualification would be a plus.
* Pro-active, responsive, and action-oriented.
* Ability to work in a constantly changing process environment.
* Strong people development & coaching skills.
* Ability to work with & influence all stakeholders.
* Ability to understand business policies and procedures as they impact on the job role and business activity.
* Ability to plan, manage & prioritize own and others’ workload.
* Ability to collate, interrogate and manage data and to create strategic direction based on data analysis.
* Desire to progress within the organization.
* Strong interpersonal / people skills.
* A focus on quality and alignment to the company's values.
Vantagens
A great opportunity for professional growth!
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