About Aubay Portugal
Aubay Portugal is a multinational French company, established in Portugal since 2007. We have offices in Lisbon and Oporto, specializing in Management, Implementation, Development, and Maintenance of Information Systems.
Our Expertise
* Banking
* Insurance
* Telecommunications
* Services
* Energy
* Transports
Your Role
We are seeking an individual to provide front-line support as the primary contact for clients and internal technical teams.
Duties
1. Log and manage incidents, requests, and problems with accurate information, ensuring timely resolution.
2. Perform first-level technical troubleshooting and escalate issues as needed to higher support tiers.
3. Deliver regular updates to clients on incident progress and resolutions.
4. Support internal teams during new product releases and contribute to process improvement in monitoring and alerting.
Requirements
* Fluent in both French and English (near-native level).
* Strong analytical and problem-solving skills.
* Ability to acquire in-depth knowledge of various technologies and products.
* Relevant academic background (minimum of 3 years).
* Previous experience in similar roles or functions.
* Proficiency in SQL and familiarity with ITIL best practices.
* Experience with AS400 systems.
* Banking knowledge and understanding of stock markets (nice to have).
What We Offer
* Health Insurance.
* Feedback&Coffee – our Performance Management Cycle, with regular moments of feedback and the Career Progression Model.
* Hybrid working model.
* A Training Academy designed to meet your needs, offering technical and behavioral training sessions.
Culture
* Transparent organizational culture based on values such as team spirit, regular feedback, and continuous learning.
* Reference prizes and birthday presents.
* Lounge area.
* No dress code.
Why Join Us?
Growing professionally in a supportive environment where you will be known by name and addressed informally.