About the Job
We are seeking a Customer Advisor to join our team. As a Customer Advisor, you will be the first point of contact for our customers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.
Key Responsibilities:
* Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
* Assist customers with billing inquiries, subscription management, and account troubleshooting.
* Provide technical support for streaming devices, applications, and platform features.
* Educate customers on product features, content offerings, and subscription options.
* Document customer interactions and escalate complex issues to appropriate teams for resolution.
Requirements:
* Previous experience in a customer service or support role, preferably in a digital media or technology company.
* Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
* Strong problem-solving skills and the ability to troubleshoot technical issues independently.
* Empathetic and patient demeanor with a customer-centric approach to service delivery.
* Proficiency with computer systems, streaming devices, and digital platforms.
* Ability to multitask and prioritize tasks in a fast-paced environment.
The Process:
1. Submit your application and don't forget to send an updated CV.
2. Get a call by our Recruitment Specialist.
3. Start your interview process.
4. Get selected.
5. Start your journey