Job Description Responsibilities
Your mission is to deliver and deploy IT products, ensuring end-to-end accountability in conjunction with the Digital for Sourcing and General Procurement Product Manager.
Main Tasks And Responsibilities:
* Define Service and Product Lines descriptions, SLA, OLA contracts, and KPIs with various business domains in agreement with the product manager.
* Maintain the infrastructure in operational condition according to OLA/SLAs.
* Ensure services are delivered in accordance with agreed customers' requirements and meet or exceed expectations.
* Monitor and track system performance against negotiated service-level agreements.
* Manage actions for mitigation in case of non-fulfillment in agreement with the product manager.
* Communicate improvements, updates, and obsolescence management of components to the IT Product Manager.
Requirements
* Bachelor's degree in IT, Engineering, or Management.
* + 1 year of experience in service delivery, service level management, solution performance, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management.
* Knowledge of SAP MM, Coupa, Splunk, and ServiceNow software is a plus.
* Full mastery of Google Suite.
* Strong customer-oriented attitude focused on Customer Expectations & Needs understanding.
* Deliverable-driven, able to work with short deadlines.
* Good analytical skills with an ability to switch from big picture to detailed view, and to give meaning to complex facts and figures.
* Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e.g., Procurement process, General Data Protection Regulation (GDPR), etc).
* Good communication and presentation skills, and the ability to create trustful relationships quickly in a remote work context.
* Fluency in English is a must; knowledge of French is a plus.