Direct message the job poster from Affinity
Our mission is to be a significant part of our people's careers. As we grow, so does our determination to offer the best experience to our employees and clients, and that's exactly what drives us. We are a Portuguese technology consultancy company with offices in Lisbon, Porto and Óbidos and representations in Brazil and Tunisia. We have more than 11 years of expertise in the market, and today we are a universe of around 400 people working in a face-to-face, remote or hybrid context on projects in more than 20 countries.
We believe that great people make successful companies and that's why we advocate valuing, recognizing and growing our professionals.
We don't want to be just another line on your CV, we want you to have a Lifetime Experience with us. We invest in training and certifications that confirm your real progression, in promoting a healthy work-life balance and in offering benefits that have an impact on your personal life and career.
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What you need to know/have:
1. Proven experience in L3 IT Support and team leadership
2. Strong expertise in Windows/Linux environments, networking, and cloud solutions
3. Experience with ITIL processes, incident management, and troubleshooting complex issues
4. Knowledge of monitoring tools (Nagios, Zabbix, Splunk, etc.)
5. Hands-on experience with Active Directory, virtualization (VMware, Hyper-V), and scripting (PowerShell, Bash, or Python)
6. Fluency in French and English (written and spoken)
7. Excellent communication and leadership skills
What we expect from you:
1. Lead and mentor an L3 support team, ensuring high-quality service delivery
2. Manage critical incidents, escalations, and root cause analysis
3. Collaborate with cross-functional teams to improve IT processes and efficiency
4. Ensure compliance with IT security policies and best practices
5. Provide technical guidance and training to the team
6. Work in a fast-paced, international environment, supporting key business operations
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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