Job Title: German-Speaking Customer Service Representative (Remote)Location: Braga, Portugal (Remote Position)Industry: Website Technical SolutionsJob Type: Full-Time (Rotating Shifts) Salary & Benefits: Competitive salaryFull health and life insurance coverageOpportunities for professional growth and advancementMeal allowanceTransport allowanceCompany-provided equipment (Laptop, software, and tools) Work Setup: Work remotely from your home in Braga, PortugalShift Details: Hours: 24/7 rotating shifts, including night shifts, Monday to SundayTwo days off per week, rotatingShift schedule covers morning, afternoon, and night shifts Language Requirements: German (C2 proficiency required)English (Intermediate proficiency preferred) Job Overview:We are looking for a dedicated and motivated German-speaking Customer Service Representative to join our remote team in Braga. This role involves helping German-speaking customers with technical queries related to website solutions. While prior experience in customer service or technical support is a plus, it is not necessary. We seek candidates who are enthusiastic, eager to learn, and keen to grow within the company. In this role, you will assist customers remotely, providing high-level technical support via phone, email, and chat. Strong communication skills and a focus on delivering excellent customer service will be key to your success in this position. We offer thorough training to help you gain the skills necessary for success. This is an exciting opportunity to work with a forward-thinking company in a fast-paced industry, with competitive pay and room for career progression. Primary Responsibilities: Provide exceptional customer service to German-speaking clients through phone, email, and chat, resolving technical issues related to website servicesTroubleshoot and resolve technical problems, including issues with website setup, configuration, and functionalityAssist customers in navigating website tools, helping them fully understand features and resolve problems efficientlyAccurately log all customer interactions and technical issues in the CRM system for future reference and follow-upEnsure customer satisfaction by providing timely and professional solutionsFollow established processes for troubleshooting, issue escalation, and resolutionEscalate complex issues to higher-level support or the relevant department when neededShare feedback with management on recurring issues and suggest improvements to enhance the customer experienceTake ownership of customer issues, ensuring timely resolution and necessary follow-upAdhere to data protection regulations and maintain confidentiality with customer informationWork collaboratively with team members to enhance processes and the overall customer experienceManage customer expectations and remain calm under pressure during busy timesContinue to support customers with website-related inquiries, helping them get the most from our services Required Skills & Qualifications: Fluency in German (C2 level required)Intermediate English proficiency (B2 or higher preferred)Experience in customer service or technical support is advantageous but not requiredStrong technical skills and a willingness to learn about website solutions and troubleshooting techniquesExcellent verbal and written communication skills, with a customer-first approachStrong problem-solving skills and the ability to resolve technical issues efficientlyAbility to work independently and maintain high-quality service in a remote settingAbility to handle multiple tasks and customer inquiries in a fast-paced environmentExceptional attention to detail and accuracy, even in repetitive tasksComfortable working night shifts, weekends, and flexible hoursEU ID required for employment in PortugalResidence card required for non-EU nationals Additional Benefits: Health and life insurance coverage from the start of employmentOpportunities for career development and advancement in a rapidly expanding companyDaily meal allowanceMonthly transport allowance to support travel or commuting costsFlexibility to work from home, allowing a better work-life balanceCompany-provided equipment (laptop, software, etc.) for efficient remote workA supportive and collaborative work environment focused on personal and professional growth