JUNIOR/INTERMEDIATE SERVICE DESK ANALYST (HYBRID)Portuguese company hires forhybrid workLocation: Lisbon,PortugalLanguage Requirements: FluentEnglish and DutchSeniority: Juniorto IntermediateInstructions: Please send yourCVs in English and make sure to include all skills and experience that matchthe requirements of the opportunity.
This will significantly increase yourchances of success.Areyou passionate about IT support, love solvingproblems, and enjoy helping people?
We're looking for a motivated and proactiveService Desk Analystto join a technology-driven teamand support one of our key clients?? Job DetailsWork Model: Hybrid (60% Remote | 40% On-site – Lisbon)Industry: Technology?? What You'll Be DoingAs a Service Desk Analyst, you'll bethe first point of contact for technical support – playing a key role inensuring smooth IT operations.
You will:Deliver first-level support, aiming to resolve incidents quickly using knowledge bases, SOPs, and troubleshooting tools.Respond to user inquiries, ask clarifying questions, and collect detailed information to ensure accurate issue resolution.Guide users through standard services, providing advice, information, and assistance based on the service catalog.Investigate, diagnose, and resolve technical issues in line with SLA targets and defined priorities.Apply problem-solving techniques to identify root causes and contribute to ongoing problem management efforts.?? Must-Have Skills &Experience2 to 3 years of experience in IT Support or Service Desk rolesStrong knowledge of Windows Server environmentsBasic experience with SQLExcellent communication skills in English and Dutch (spoken and written)Customer-focused attitude with great analytical thinking and attention to detail?? Why Join Us?Work in a dynamic and tech-savvy environmentCollaborate with an international team on exciting support projectsGrow your career through hands-on experience and real impactReady to be the go-to expert in a supportive andinnovation-focused team?Apply now and let's buildsmarter solutions together#00293729