Create a better #TomorrowWithUs
At Siemens, we build technology solutions to shape the world we live in.
We transform industries and societies by combining the real and digital worlds.
With over 300.000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.
At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come.
We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.
With a decade of history and around 1.600 experts, the Portugal Tech Hub is thehome of the new technologists- Dream Builders, Impact Creators & Future Makers.
Are you one of them?
Come join us!
Your mission will be... Oversee service delivery of our key providers, take accountability, and report performance (Service Levels.
KPIs and Costs) of each individual IT service.Building strong partnership relationships with our providers, IT business partners and our business stakeholders.Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Siemens Financial Services world.Assist in reviewing and in approving technical delivery concepts from our providers.Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters.Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.Take ownership of all major incidents and represent SFS IT at the crisis meetings.
Communicate status updates to SFS IT management and business stakeholders.Provide accurate and regular performance and consumption reports to the management upon periodically and upon request.Participate in strategic budget planning to meet strategic goals and operational efficiency. We are looking for... Minimum 5 years of experience working in IT Operations in a managed services environment and/or similar Operation role.Experience in dealing with third party-provided services.Exceptional customer-facing, communication, and reporting skills.In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.Ability to manage and prioritize tasks efficiently.Solid resource planning and problem-solving skills.Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes and principles and Project Management methodologies.
Certifications are to be considered a plus!Excellent English, verbal and written, language skills.
German language is a plus!Ability to present complex technical topics to senior management up to C-Level. What you can expect from us...
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.
A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners.
A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer: Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)Forbes - World's Best Employers (#1 Engineering & Manufacturing)LinkedIn - LinkedIn Top Companies (#2)OnStrategy - REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)Fortune - World's Most Admired Companies (#1 Industrial Machinery)Teamlyzer - Company with the Best Interviews (#1 Technology)
Please attach your CV in English.
#Siemens #PortugalTechHub
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer.
We strongly encourage applications from a diverse talent pool!
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