?? Join Our Team as a TRANSACT Product RTB L1/L2 Specialist! ?? We are looking for a TRANSACT Product RTB L1/L2 Specialist to join our team and contribute to the transformation of our Wealth Management Core Banking platform. You will work in an innovative and collaborative environment. ??
Daily Tasks: ??? Oversee and manage the Close of Business process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement.?? Monitor, respond to, and resolve user queries and minor technical issues (L1 Support), perform first-line diagnosis, maintain knowledge base, and document common issues and resolutions.?? Analyze, troubleshoot, and resolve application issues (L2 Support), collaborate with L3 teams/Temenos/interface teams, perform root cause analysis, manage patches, upgrades, support batch processing, reconciliations, and end-of-day operations.??? Facilitate the resolution of logged tickets by conducting thorough analysis and keeping stakeholders informed through appropriate communication channels.?? Respond to inquiries and requests for clarification from Operations and Users concerning Temenos Transact.??? Take initiative and responsibility for the prompt reporting of issues and statistics in a systematic manner.?? Collaborate with various IT teams within the organization, such as Business Technology and Infrastructure, to assist in troubleshooting efforts.??? Efficiently resolve incidents, service requests, and problems related to IT applications, ensuring alignment with business needs.?? Implement suitable application maintenance, support, and incident management protocols to uphold and sustain IT applications.??? Provide immediate solutions, including data patching and non-code-related workarounds, for incidents and service requests.?? Provide Business Users with sufficient procedural information on how to manage situations or fulfill requirements in cases that do not involve defects.??? Serve as the technical reference during software implementations and upgrades, offering guidance and support to client IT teams.?? Contribute to the Knowledgebase by creating FAQs and How-To guides.??? Conduct onsite analysis of tickets at client locations, particularly during critical milestones such as the Go Live phase of implementation, branch openings, and upgrades.?? Develop or enhance tools designed to reduce analysis time and improve customer experience. Mandatory Requirements: ?? Experience with Temenos Transact (T24) L1/L2 support.?? Proficiency in transact functional streams - Retail Banking (Arrangement Architecture Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting.?? Strong knowledge of Bank operations, production support, and incident management.??? Proficiency in SQL, Unix/shell scripting, and log analysis.?? Familiarity with banking interfaces, APIs, and middleware.??? Good understanding of the Temenos Transact Product functionality.?? Knowledge of operating systems and monitoring tools is necessary.??? Experience with automation and simplification of tasks.?? Experience in Ticketing Systems like ServiceNow, JIRA.??? Familiarity with CI/CD, version control tools, and databases is required.?? Additionally, experience with Kubernetes is necessary for managing containerized applications effectively.??? General knowledge/experience in Banking or knowledge related to Wealth Management/Private banking.?? Familiarity in using tools such as Jira, ServiceNow, Autosys.??? Experience with T24 core logs, Temenos scheduler Agent, Temenos Interaction framework, T24 TAFC/TAJF, Temenos Security Manager.?? Understanding of banking operations, transaction flows, and payment interfaces (SWIFT, SEPA, RTGS).??? Experience with ITIL framework.?? Exposure to DevOps tools for automation and monitoring. Languages Required: English - Expert.French is a Plus. Soft Skills: ??? Excellent oral and written communication skills.?? Strong critical thinker with problem-solving approach.??? Willingness to continually update and enhance skills.?? High level of persistence, can-do attitude & pro-activeness. Conditions: ?? Hybrid model (80% remote; 20% in person).?? Required to work from Lisbon, Portugal. Why Join Us? ?? Opportunities for professional growth and development.Innovative and collaborative work environment.Participate in projects with global impact. Availability: Immediate or within 2-3 weeks. Join us and take your career to the next level! ??