Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Technical Support Specialist to:
* Work in a 5-day schedule,
* Monitor financial systems using proprietary monitoring systems,
* Register and resolve service requests, incidents, and problems,
* Assist DevOps engineers, developers, and QA engineers,
* Communicate with client and partner company representatives,
* Exchange knowledge with colleagues.
Qualifications
Must-have skills:
* Basic UNIX/Linux training,
* Experience in Unix/Linux command line,
* Basic knowledge of shell script languages, AWK, Perl, etc.,
* Strong analysis, investigation, and troubleshooting skills,
* Good command of written and spoken English languages.
Nice-to-have skills:
* Work experience in Linux environment,
* Experience in customer service,
* Understanding of ITIL/DevOps processes and routines,
* Experience with SQL-like command language,
* Experience with trading/exchange/risk management software usage,
* Experience with Atlassian software (JIRA, Confluence, etc.),
* Bachelor’s degree in Computer Science or a related field.
Additional Information
Work Regime Flexibility benefits:
* Possibility of hybrid work mode
* Flexible working hours
Health and recreation benefits:
* Fully paid additional wellness days (3 unwell days per year)
* Medical insurance for the employees and children
* Reimbursement of fitness / Urban Sports Club Membership
* Meal allowance (Coverflex Card)
* Flexpay system (Coverflex)
Facility benefits:
* Modern office with new equipment
* PlayStation, table football, and musical instruments in the office
* Parking spaces
* Free drinks and snacks
Community benefits:
* Teambuilding activities
* Corporate parties
* Football Club
* Music Club
* Speakers' Club
* Free admission to corporate external events
* Possibility of joining conferences and professional fairs
* Personal branding development support
Professional training benefits:
* English language courses
* Local language courses for foreign employees
* Unlimited access to self-learning platforms
* Certification opportunities
* Mentorship Program
Social benefits:
* Parental bonus
* Pension plan (Coverflex)
* Referral bonus
* Blood donation paid leave
Seniority level
Not Applicable
Employment type
Full-time
Job function
IT Services and IT Consulting
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