Join us in shaping healthier lives with a 100% remote role in Portugal.
Customer Engagement Services Advisor Nutritionist – German Speaker
We are seeking an experienced and passionate nutrition expert to connect with people, provide clear information about our products, and counsel clients on healthy eating habits.
Responsibilities:
1. Respond to customer inquiries via phone and written channels
2. Share nutrition expertise and provide accurate product information
3. Counsel clients on tailored advice for nutrition and dietary needs
4. Resolve sensitive and complex cases with professionalism and empathy
5. Act as an ambassador for iconic brands, keeping customers informed about new products and features
6. Collect valuable customer feedback to enhance FAQs and knowledge base
7. Collaborate with stakeholders on health and nutrition insights to inform business decisions
8. Adhere to standards for handling customer complaints efficiently and effectively
9. Redirect inquiries to the right stakeholders when necessary
Requirements:
1. Native or fluent in German (mandatory) + fluent in English or Portuguese
2. Bachelor's degree in Nutrition, Dietetics, Life Science, Food Science, or a related field
3. Up-to-date knowledge of German nutrition standards, institutions, and government strategies
4. Expertise in baby and adult nutrition
5. Strong communication and problem-solving skills, with the ability to multi-task
6. Detail-oriented, autonomous, and adaptable in a remote work environment
What We Offer:
* Culturally diverse team and local/international exposure
* Flexible working environment tailored to your needs
* Engaging wellbeing activities to support work-life balance
* Competitive salary and performance-based bonuses
* Meal Allowance Card and Flex Benefits – you choose what suits you best
* Discounts through the Nestlé Club with our amazing partners
* Free coffee at our Lisbon office
* On-site medical support in Lisbon for your convenience
* Continuous learning with e-learning courses and training programs
* Career progression opportunities, including international mobility