Your responsibilities and impact as a Customer Service Agent will be:
* Being a fashion mentor to the customers during their shopping experience.
* Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media.
* Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite.
* Handling calls for prospects and clients.
* Being in contact with other departments and redirecting related cases and issues to responsible departments.
What’s in it for you?
* Type of contract: a long-term fixed term contract, renewable every year (6 months or 1 year).
* Working hours: full time on rotating shifts (depending on the project).
* Salary conditions (*) – 2 options:
1. Including free accommodation (shared flat, all bills included): 950€ - 1.000€ gross/month (based on level of experience).
2. Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience).
* For international candidates:
* Reimbursement of your initial flight expenses after 9 months.
* Airport pick up.
* Yearly two-way flight ticket back to your home country (within the EU).
* Help in paperwork, opening bank account, etc. upon your arrival.
* Free Portuguese lessons, cooking classes, sport activities and social events organized by the company.
* Real career opportunities in different career paths.
* (*) Compensation during training period if successful (from 1 to 4 weeks): 90% of your hourly wages (lower taxes).
Skills, qualifications and interests you need to succeed in this role:
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and a team player? Then they might have an opportunity for you to join them!
* You have a fluent level of German (a good level of English would be a plus).
* You are looking for a job opportunity abroad.
* You are fashion addicted.
* You are motivated and committed to your work.
* You have excellent communication and listening skills.
* You are a team player and willing to work with many other nationalities.
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